bi44 Terms and Conditions

General Introduction

bi44 is an online gaming platform that provides casino games, sports betting and live dealer game services for players in Bangladesh. These terms and conditions ("Terms") apply to all services on the bi44 platform.

This document is a legally binding agreement between you ("user" or "player") and bi44 ("platform", "we", "us"). By accessing the bi44 website, creating an account or using any service, you agree to abide by these Terms, our Privacy Policy and our Responsible Gaming Policy.

If you disagree with any part of these Terms, please stop using the bi44 platform. For any questions, contact us via our 24/7 live chat support or by email.

Eligibility and Registration

2.1 Age Requirement

You must be at least 21 (twenty-one) years old to open an account and play on the bi44 platform. This platform is for users aged 21 and above only. Accounts found to belong to minors will be closed immediately and all deposited funds may be forfeited.

2.2 Single Account Policy

Each individual may hold only one bi44 account. Creating multiple accounts under the same person's name is strictly prohibited. If members of the same household or multiple accounts from the same IP address are detected, bi44 reserves the right to investigate.

2.3 Accurate Information

You must provide accurate, complete and truthful information at the time of registration. Opening an account with false or misleading information is a breach of these Terms and may result in account closure. When KYC (Know Your Customer) verification documents are requested, providing them promptly is mandatory.

2.4 Geographic Restrictions

bi44 services are provided for users in Bangladesh. Some services may be restricted for users in certain regions or countries. It is your own responsibility to comply with the laws applicable in your country.

Account Management

3.1 Account Security

It is your responsibility to keep your account login credentials (username and password) completely confidential. You are responsible for all activity that takes place on your account. If you suspect unauthorized access, notify our support team immediately.

3.2 Updating Account Information

If your personal details change (phone number, email address, bank information), update them promptly through the support team. bi44 will not be liable for transaction delays caused by outdated or incorrect information.

3.3 Account Transfer Prohibited

bi44 accounts are personal and non-transferable. Selling, giving away or permitting a third party to use your account is strictly prohibited.

Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount at bi44 is ৳200 (two hundred taka). Accepted payment methods are:

• bKash
• Nagad
• Rocket
• Bank Transfer

Deposits are generally credited to your account instantly. If there is a delay due to a technical issue, contact us via 24/7 live chat.

4.2 Withdrawal Terms

The minimum withdrawal amount from bi44 is ৳1,000 (one thousand taka). Withdrawal requests are normally processed within 1 hour. Withdrawals will only be made to the verified account holder's own payment method.

4.3 Verification Process

For large withdrawal amounts, bi44 may request additional documents to verify your identity. This is part of our security protocol and is in place to protect all players. Failure to provide verification documents on time may delay the withdrawal process.

4.4 Refund Policy

In the event of a technical error or unauthorized transaction, bi44 will investigate and take the necessary action. Funds from successfully processed bets are not refunded. For duplicate charges or technical errors, please contact the support team.

Bonuses and Promotions

5.1 Welcome Bonus

bi44 offers new players a 100% bonus on their first deposit, up to a maximum of ৳8,000. To receive this bonus, a minimum deposit of ৳200 is required and the bonus can only be claimed once.

5.2 Wagering Requirements

Wagering requirements apply to all bonuses. The wagering requirement for the welcome bonus is 25 times (25x). This means the total bonus amount must be wagered 25 times before it becomes eligible for withdrawal. Bonuses cannot be withdrawn directly until the wagering requirement has been completed.

5.3 General Bonus Rules

• A bonus offer is applicable once per customer, household, residential address or IP address.
• There may be a requirement to play specific games with bonus funds — full details will be stated in the promotion's terms.
• Multiple bonuses or promotions cannot be used simultaneously unless specifically permitted.
• bi44 reserves the right to modify, suspend or cancel any bonus offer at any time.
• If bonus abuse or fraud is suspected, the account will be investigated and closed where applicable.

5.4 VIP Program

bi44's VIP program has three tiers — Bronze, Silver and Gold. Based on regular play, you can progress to higher tiers and enjoy increased weekly cashback benefits. Full details of VIP benefits will be provided separately.

Betting and Gaming Rules

6.1 Betting Limits

Minimum and maximum betting limits are set for each game and betting market. These limits are clearly displayed in the game interface. bi44 reserves the right to change betting limits at any time.

6.2 Finality of Results

All game results on bi44 are determined through a Random Number Generator (RNG) or via a live dealer. If a game is left incomplete due to a technical error, bi44 will void that round and return the bet. Once a game result is confirmed, it cannot be changed.

6.3 Technical Disruptions

bi44 is not liable if a game is interrupted due to loss of internet connection or a device issue on your end. Rounds whose results have been successfully recorded on the server will be considered final.

6.4 Fair Play

bi44 ensures a fair and transparent gaming environment for all players. Our games are operated in a neutral and verifiable manner. If you suspect any irregularity, notify the support team immediately.

Prohibited Activities

Engaging in any of the following activities will result in account closure and forfeiture of deposited funds:

• Abusing or manipulating the bonus system.
• Using the platform for money laundering or any illegal activity.
• Using automated software, bots or other technical tools to play games.
• Colluding with other players.
• Exploiting technical vulnerabilities in the platform for gain.
• Opening multiple accounts using a false identity or false information.
• Any form of fraud or deceptive activity.
• Attempting to carry out cyberattacks or hacking against the platform.

bi44's decision regarding any of the above activities is final and binding.

Privacy and Security

bi44 is highly attentive to protecting your personal information. We use SSL encryption technology to keep all transactions and personal data secure. Your information will never be sold to third parties.

Full details of how your information is collected, used and stored can be found in our Privacy Policy. By using the platform, you are also considered to have accepted our Privacy Policy.

bi44 may review your account activity at any time for security purposes. In cases of suspicious activity, we reserve the right to temporarily suspend the account while an investigation is underway.

Responsible Gaming

bi44 places the highest priority on responsible gaming. We want all our players to play for entertainment and to remain free from gambling addiction.

You can request deposit limits, betting limits or a temporary break for yourself. Contact our support team to use these features. If you suspect a gaming addiction, please read our Responsible Gaming page and seek professional help.

This platform is for users aged 21 and above only. Parents can use parental control software to protect minors from gaming.

Limitation of Liability

bi44 will not be liable for:

• Losses caused by issues with your internet connection or device.
• Losses resulting from sharing your own login credentials with a third party.
• Temporary unavailability caused by unexpected technical disruptions.
• Delays or errors on the part of third-party payment providers.
• Any legal risks arising from gaming activity under the laws of your country.

bi44 always strives to maintain the highest service standards, but we are not liable for temporary disruptions caused by circumstances beyond our control. Our 24/7 support team is ready to assist with any issue.

Account Suspension and Closure

11.1 Account Closure by bi44

bi44 may suspend or permanently close an account without prior notice under any of the following circumstances:

• Violation of any clause of these Terms.
• Evidence of fraud, bonus abuse or collusion.
• If identified as a minor.
• If the required documents for KYC verification are not provided.
• If there is suspicion of money laundering or other illegal activities.

11.2 Voluntary Account Closure

You can voluntarily close your account at any time. To do so, contact the support team. Before closing your account, make sure there are no ongoing bonus wagering requirements and that all valid withdrawals have been completed.

Changes to Terms and Conditions

bi44 reserves the right to modify these terms and conditions at any time. For important changes, we will notify players via email or through the platform. Continued use of the platform after any changes will be considered as your automatic acceptance of the revised terms and conditions.

The latest terms and conditions will always be available on this page. It is recommended that you review this page regularly.

Applicable Law & Dispute Resolution

Any dispute related to the bi44 platform will first be attempted to be resolved through discussion. If you have any complaint or dispute, please notify our support team — we are committed to resolving it as quickly as possible.

If a resolution cannot be reached through discussion, both parties agree to settle the matter through mediation. bi44's decision is final regarding all gaming outcomes, bonus eligibility, and policy violations.

Contact & Support

For any questions or clarifications regarding these terms and conditions, please contact us:

• Live Chat: Direct support in Bengali, available 24/7.
• Email: [email protected]

Our support team is ready to serve you 7 days a week, 24 hours a day. We are always ready to answer all your questions in Bengali.

To read our other policies, see: Privacy Policy and Responsible Gaming.