bi44's Privacy Policy

1 Introduction

bi44 is a safe and reliable online gaming platform serving players in Bangladesh. We believe that your personal privacy is a fundamental right. This privacy policy ("Policy") applies to all services, websites, and platforms operated by bi44.

By registering on our platform or using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy may be updated from time to time. We will notify you in a timely manner of any significant changes.

2 Types of Information Collected

bi44 collects the following types of information to operate its services:

• Identity information including name, email address, date of birth, and contact details
• Financial information and transaction records for payments made via bKash, Nagad, Rocket, or bank transfer
• Technical information including IP address, browser type, operating system, and device identifiers
• Gaming activity information including game history on the platform, bet amounts, and preferences
• Communication information from interactions with our customer support team via live chat
• Browsing behaviour and preference data collected through cookies and similar technologies

We collect only the information necessary to operate our services properly and to provide you with a better experience.

3 How Information Is Collected

bi44 collects information in the following ways:

• When you register on our platform or create an account
• When you carry out financial transactions related to deposits or withdrawals
• When you use our gaming services
• When you contact us via live chat support or email
• Through automated data collection technologies such as cookies, web beacons, and log files

4 Purpose of Using Information

bi44 uses collected information for the following legitimate purposes:

• Creating, verifying, and managing your account and confirming your identity
• Processing financial transactions including deposits, withdrawals, and bonus payments
• Providing gaming services, technical support, and customer service
• Preventing money laundering and identifying and preventing fraudulent activity
• Ensuring responsible gaming and detecting problematic patterns of play
• Improving our platform, adding new features, and enhancing the user experience
• Meeting applicable legal obligations and complying with regulatory requirements
• Sending relevant offers and promotional information based on your preferences (with your consent)

5 Legal Basis for Processing Information

bi44 processes your information on the following legal bases:

• Contract performance — processing information necessary to provide our services
• Legal obligation — using information as required to comply with applicable laws and regulations
• Legitimate interests — for fraud prevention, security, and service improvement
• Your consent — based on your consent for marketing communications and additional processing

6 Security Technologies and Measures

bi44 applies industry-standard security technologies and effective management practices to protect your personal information:

• SSL (Secure Sockets Layer) encryption — 256-bit encryption for all data transfers
• Advanced encryption for stored data — your sensitive information is always kept in an encrypted state
• Strict access controls — only authorised personnel can access information on a need-to-know basis
• Regular security audits and testing — routine audits to identify and address vulnerabilities
• Firewall and intrusion detection systems — to protect against cyber attacks
• Two-factor authentication (2FA) — to double the security of account access

Even so, some inherent risks exist when transmitting information over the internet. We strive to ensure the highest level of protection, but we acknowledge that no system is completely secure.

7 Data Retention Period

bi44 retains your personal information in accordance with the following policies:

• While the account is active — necessary information is retained throughout the entire period your account remains open
• After account closure — certain information may be retained for an additional period to meet legal obligations
• Financial transaction records — retained for the long term in accordance with legal and regulatory requirements
• When the need for retention ends, information is securely deleted or anonymised

8 When and with Whom Information Is Shared

bi44 does not sell or rent your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment processing partners — shared with bKash, Nagad, Rocket, and banking service providers to process transactions
• Technology service providers — IT service providers necessary for platform operations
• Game software providers — shared with providers such as Pragmatic Play, Evolution Gaming, and Spribe for the gaming experience
• Law enforcement authorities — in response to a court order or legal obligation
• Fraud prevention services — for financial security and identity verification

Before sharing information with third parties, we verify their privacy and data protection standards and ensure the protection of your information through contractual obligations.

9 International Data Transfers

In providing our services, some information may be processed outside Bangladesh. In such cases, we ensure that:

• International data protection standards are complied with
• Appropriate protective clauses are included in data transfer agreements
• Only the minimum information necessary to provide the service is transferred

10 Use of Cookies

bi44 uses cookies and similar technologies to improve your browsing experience. A cookie is a small text file stored on your device.

We use the following types of cookies:

• Essential cookies — essential for the basic functioning of the website and cannot be disabled
• Functional cookies — used to remember your preferences and settings
• Analytics cookies — to analyse usage of our platform and make improvements
• Marketing cookies — to display relevant advertisements based on your preferences (subject to your consent)

You can control or decline non-essential cookies through your browser settings. However, doing so may limit some features of our platform.

11 User Rights

As a user of the bi44 platform, you have the following rights over your own information:

• Access — the right to know what information we hold about you
• Right to rectification — the right to request correction of any inaccuracies in your stored information
• Right to erasure — the right to request deletion of your information in certain circumstances
• Right to restriction of processing — the right to request that processing of your information be limited in certain cases
• Right to portability — the right to receive your information in a structured format
• Right to object — the right to object to the processing of your information for certain purposes
• Right to withdraw consent — the right to withdraw consent given at any time

To exercise these rights, contact us at [email protected] or get assistance via live chat.

12 Opting Out of Marketing Communications

If you do not wish to receive promotional communications from bi44, you can at any time:

• Change your notification preferences from your account settings
• Let our support team know
• Send an opt-out request by email

Please note that even if you opt out of marketing communications, you will still receive necessary messages related to your account.

13 Age Verification and Child Protection

bi44's gaming services are for adults aged 21 and over only. We strictly ensure that minors are unable to use our platform.

• Completing the age verification process at the time of registration is mandatory
• We do not knowingly collect information from persons under the age of 21
• If an account belonging to a minor is identified, it is closed immediately and any collected information is deleted
• Parents or guardians who believe their child's information may be held by us are welcome to contact us

14 Process for Policy Changes

bi44 reserves the right to update this privacy policy as needed. When changes are made:

• You will be notified by email at your registered address if there are significant changes
• The "Last updated" date at the top of this page will be revised
• Continuing to use the platform after a change has been made constitutes acceptance of the new policy
• For significant changes, you may be asked to provide your consent again

We recommend that you review this policy regularly so that you stay informed about the latest data protection measures.

15 Complaints and Dispute Resolution

If you have any concerns or complaints regarding your privacy, please contact us directly in the first instance. We aim to resolve any valid complaint promptly.

You can contact us:

• Via live chat — 24/7 support available in Bengali
• By email — [email protected]